💳 Refund & Return Policy – Nimovi

Last Updated: September 16, 2025

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1. Return Eligibility

• You may request a return within 30 days of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition as received.

  • In the original packaging.

  • Accompanied by proof of purchase (order number or receipt).

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, supplements).

• Personal care and hygiene products (e.g., opened cosmetics, grooming items).

• Digital products or downloadable files.

• Gift cards.

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3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method (PayPal or credit/debit card) within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

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4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, contact us before returning the item.

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5. Return Shipping Costs

• Customers are responsible for paying return shipping costs, unless the product is defective or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

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6. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check your bank or PayPal account again.

• Then contact your credit card company or PayPal, as it may take additional time before your refund is officially posted.

• If you still have not received your refund, please contact us.

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7. How to Request a Return

To start a return, please contact us at:

📧 contactt.onlinestore2626@.com

We will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.