🔄 Refund & Return Policy

💳 Refund & Return Policy – Nimovi

Last Updated: September 16, 2025

1. Return Eligibility

  • You may request a return within 30 days of receiving your order.

  • To be eligible, items must be:

    • Unused and in the same condition as received.

    • In the original packaging.

    • Accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, supplements).

  • Personal care and hygiene products (e.g., opened cosmetics, grooming items).

  • Digital products or downloadable files.

  • Gift cards.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method (PayPal or credit/debit card) within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, contact us before returning the item.

5. Return Shipping Costs

  • Customers are responsible for paying return shipping costs, unless the product is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, first check your bank or PayPal account again.

  • Then contact your credit card company or PayPal, as it may take additional time before your refund is officially posted.

  • If you still have not received your refund, please contact us.

7. How to Request a Return

To start a return, please contact us at:

📧 contactt.onlinestore2626@.com

We will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.